You need to contact the game. When you try and log on at the bottom I believe it says contact us. You could be terminated for sharing passwords or for having more than one account or for using bad language. Send them a message asking them why and what you can do to be re-instated. For the passwords I would plead innocence and ask for forgiveness. For the multiple accounts you need to prove that there are as many people living and playing the game from your home as there are accounts. Hopefully this si the case. They usually ask for ID from all the players in the house. This will take a few days and confirm with them what you can black out as you don't want to send them all your info for identity theft so make sure it is okay with them to blank out your date of birth and maybe even your picture and part of your address signature etc. They usually only need your name.